Can I confess something? I get really frustrated when I find a service provider who I want to work with and they make it REALLY HARD for me to work with them.
The truth? These service providers probably have no idea that they’re making it so hard for people to hire them… and they’re losing money because of it.
This begs the question: Are you making it too hard for people to work with you?
In today’s video I want to tell you about 5 life-changing systems that will make your clients happier.
The best part? These systems are “set it and forget it” types of systems so they’re perfect for lazy-preneurs like me 😛
The even better best part? (Yes, that’s a thing) Your clients are going to be HAPPIER and you are going to be doing LESS work.
Click play to learn about the 5 simple systems that will save your butt:
BUTT SAVING SYSTEM #1 – CLIENT COMMUNICATIONS
Your clients are going to be so freaking happy when you start emailing them regularly…even if you don’t have anything to say.
Seriously, even just a quick email that says “Hey I’m working on your project and just wanted to let you know that everything is going great. Hope you’re having a great weekend. Let me know if you need anything” would go a long way.
BUTT SAVING SYSTEM #2 – CALENDAR APP
Guys. Seriously. I cannot stand when I inquire about working with someone and they send me an email that says “When are you available to chat?”.
Grrrrr!
And yet… 90% of service providers I come across use this as their booking process.
Not only are you more likely to book me as a client if you use a calendar app like Calendly (or one of 100 others out there), you are also going to save yourself time not going back and forth. On top of that you’ll get less no shows because your app will remind people about their appointment and your cancellation policy.
BUTT SAVING SYSTEM #3 – PAYMENT SYSTEM
I know this is a super millennial thing for me to say but what’s up with people asking me to pay with cash or a check? Are they serious?
In this day and age every single business on the face of the earth should be accepting credit cards and online payments. (Unless it’s some crêpe stand in rural France, of course).
BUTT SAVING SYSTEM #4 – CONTRACTS
Deep breath. Contracts are not as complicated as people make them out to be. There are a gazillion templates out there. It’s ridiculous to start from scratch.
Chances are that you will never need to use your contract. It’s there to protect you and your client. And if something is missing from your contract you can always add it later. My suggestion is to find a template that resembles what you’ll need for your business and then hire a lawyer to look it over for you (which is way cheaper than starting from scratch!)
BUTT SAVING SYSTEM #5 – DOCUMENT YOUR WORK FLOW, BABY!
This is the BIG ONE. Do you have checklists and step by step instructions for how you complete your client work?
Do you do your work consistently every single time or do you make it up as you go?
I have an entire video on how to systematize your creative process that you should definitely watch if you need help with this!
TELL ME IN A COMMENT BELOW: WHICH ONE OF THESE BUTT SAVING SYSTEMS DO YOU NEED MOST RIGHT NOW?
I’m really interested to hear what you think. Do you need to create some email templates? Set up a calendar link? Set up your online invoicing system? Get a solid contract? Document your workflow?
Let me know below!
Xo, Courtney
